Payment & Shipping Policy

Once payment is received, all goods are shipped and should arrive via courier (Startrack/ Fastway are most likely your delivery representatives) to your delivery address (if in Australia) within 5 business days or less. We aim to get every order out on the day it was ordered to assist with prompt fast shipping for buyer satisfaction and 3 days maximum pending order demand.

An verification email of purchase order information will be send the communication information submitted by you. If you make any error of entering in correct communication details in this form we take no responsibility for this error of the user and can only process information entered. As a result of this we do request users of this site to cross reference all information entered to ensure accuracy.

Returns and Refunds Policy

Before you return a product, please make sure that:

  • The product was purchased in the last 7 days
  • The product is in its original packaging
  • Email us at returns@jackandjill.com.au stating your order number, name, address and contact number.
    What is damaged on your sunglasses (as we make sure all goods leave in good condition and can’t always guarantee transport/transit). We take photographs of all packed orders prior to shipping and may be the result of transport damage and therefore you will be required to make contact with the courier accordingly. Our order packing image database and your photographs will assist in this process.
  • After 7 days no refund will be available

Send the product with its original packing to:
805/220 Collins Street, Melbourne VIC 3000

If your order is not returned for inspection, no exchange/refund of order will apply.
Should the product refund be approved, a credit to your online account will be applied so you can select an alternate product.

Shipping charges

Shipping charges incurred in connection with the return of a product will be at the buyers expense and we will repost your new item at no cost to you.

Damaged items

If you received a damaged product, please notify us immediately for assistance at returns@jackandjill.com.au along with an image.

Applicable Law

If you are a resident of Australia or any country other than New Zealand: By accessing, browsing or using this Site, you agree that the laws of Australia, without regard to principles of conflict of laws, will govern these Site Terms and any dispute of any sort that might arise between you and the Company or its affiliates. Regardless of where you access this Site, you agree that any action at law or in equity arising out of or relating to these Site Terms shall be filed and adjudicated only in the federal or state courts located in Australia, and you hereby irrevocably and unconditionally consent and submit to the exclusive jurisdiction and venue of such courts over any suit, action or proceeding between you and the Company or any of its affiliates.

If you are a resident of New Zealand: By accessing, browsing or using this Site, you agree that the laws of New Zealand, without regard to principles of conflict of laws, will govern these Site Terms and any dispute of any sort that might arise between you and the Company or its affiliates. Regardless of where you access this Site, you agree that any action at law or in equity arising out of or relating to these Site Terms shall be filed and adjudicated only in the courts located in New Zealand, and you hereby irrevocably and unconditionally consent and submit to the exclusive jurisdiction and venue of such courts over any suit, action or proceeding between you and the Company or any of its affiliates.

Disclaimer of Warranties and Limitation of Liability

This site and all contents of this site are provided on an “As Is”basis without warranties of any kind, either express or implies. To the extent permitted by law, the business disclaims any and all warranties of any kind, either express or implied, including without limitation implied and/or express warrantied of title, merchant-ability, fitness for a particular purpose and non-infringement with respect to the site and materials, content, services and products on this site.

The company sole trade make no representations or warranties that this site and/or it’s contents are accurate, complete, reliable, current or error-free. The company sold trader is not responsible for typographical errors or omissions relating to pricing, text, photography, or any other contents on this site. The Company sole trader makes no representations or warranties that this site or it’s server/s are free of viruses or other harmful components.

The foregoing disclaimers apply even if the company or it’s authorised representatives have been advised of the possibility of damages arising out of or related in any way to this site and/or it’s contents. By using this site you expressly agree that all use you make make of this site, including all use of associated content, data, or software distributed by, downloaded or accessed from or through this site is made solely at your own risk.

If no event shall the company, it’s parent, subsidiaries, business, sole trader or affiliates be liable for any firect, special, punitive, exemplary, indirect or consequential damages, or any other damages of any kind, including but not limited to loss of use, loss of prodits, or loss of data, whether in an action in contract, tort (ingluding but not limited to negligence) or otherwise, arising out of or in any way connected¬† with the use or inability to use the site or the materials contained in, or accessed through this site. Except where such limitation is prohibited by law, the aggregate liability of the company, it’s parent, subsidiaries, business, sole trader or affiliates¬† (whether in contract, warranty, tort (including but not limited to negligence), product liability, strict liability or other theory( arising out of or relating to the use of this site will not exceed the lesser of $5, or the total amount paid by you to this site www.jackandjill.com.au and as verified by transaction records on file.

Some jurisdictions do not allow limitations on implied warranties or the exclusion or limitations of certain damages. If these laws apply, some or all of the above disclaimers, exclusions, or limitations may not apply to you, an you may have rights additional to those contained herein.

Risk of Loss

All items purchased from the Site are made pursuant to a shipment contract. This means that the risk of loss and title for such item/s pass to you upon our delivery to the carrier.

Sale items

Sale items are non refundable and no returns are accepted.

Site Modifications, Policies and Severability

We reserve the right to make changes to this Site, our Privacy Statement, and these Site Terms at any time. If any of these Site Terms shall be deemed invalid, void, or for any reason unenforceable, that term shall be deemed severable and shall not affect the validity and enforceability of any remaining term or condition.

Termination

Notwithstanding any of these Site Terms, we reserve the right, without notice or attendant liability, and in our sole discretion, to terminate your license to use this Site, and to block or prevent future access to and use of this Site for any reason or no reason. Upon termination, these Site Terms will still apply.

Contact us

If you have any questions about our Returns and Refunds Policy, please contact us at returns@jackandjill.com.au.
We’re here to help and would love to make sure that every purchase is your best experience.

Any refunds of orders will be available back to the customers card in the event of a faulty product as per Australian Consumer Law or an alternate product can be offered at your discretion.